Affected Components: API, HR Portal, Recruiter App, Candidate App

Oct 28, 10:03:21 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Affected Components: HR Portal

Oct 22, 12:57:13 GMT+0
Identified - On 21 October 2026, two critical vulnerabilities were disclosed in PHP: CVE-2026-109618 and CVE-2026-109619\. We're aware that many organisations are reviewing their supply chains, and we want to give our customers a clear answer. **The RightCheck platform is not affected.** Our candidate applications, HR portal, APIs and integrations do not use PHP anywhere. * **Exposure:** None. No RightCheck service runs PHP. * **Connected services:** Some of our services connect to national data sources and screening partners, such as the Home Office, DBS and credit reference agencies. These organisations operate their own independent systems. We are seeking confirmation from them and from our hosting provider, and will update this page once we have their responses. * **Remediation:** No patching is needed because the affected software is not part of our platform. * **Security review:** Because PHP is not part of our platform, these vulnerabilities cannot be exploited against our services. Our standard security monitoring continues as normal. * **Customer impact:** None. Your data, your candidates' data and your integrations are unaffected, and you don't need to do anything. If you need formal confirmation for your supplier assurance records, please contact your Account Manager..

Duration: 2 hours

Affected Components: HR Portal

Oct 19, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 19, 16:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 3 hours

Affected Components: API, HR Portal

Oct 14, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 14, 16:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 4 hours

Affected Components: API, HR Portal, Recruiter App, Candidate App

Oct 7, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 7, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 7, 10:11:51 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 4 hours

Affected Components: API, HR Portal, Recruiter App

Sep 30, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 30, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 30, 16:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 3 hours

Affected Components: API, HR Portal, Recruiter App, Candidate App

Sep 21, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 21, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 21, 16:13:04 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 4 hours

Affected Components: API, HR Portal, Recruiter App, Candidate App

Sep 16, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 16, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 16, 15:34:16 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 5 days and 7 minutes

Affected Components: HR Portal

Sep 2, 10:31:13 GMT+0
Resolved - This incident has been resolved..

Aug 28, 10:24:13 GMT+0
Identified - We are aware that the **‘Notes’ section in the Rightcheck Web Portal is currently unavailable**. Our Product Team is investigating the issue and working to restore this functionality as soon as possible. We apologise for any inconvenience this may cause. We will provide a further update once the issue has been resolved. Thank you for your patience and understanding..

Duration: 4 hours

Affected Components: API, HR Portal, Recruiter App, Candidate App

Aug 25, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 25, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 25, 15:49:57 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 4 hours

Affected Components: API, HR Portal, Recruiter App, Candidate App

Jul 29, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 29, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 29, 16:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 4 hours

Affected Components: API, HR Portal

Jul 14, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 14, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 14, 15:57:56 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 4 hours

Affected Components: API, HR Portal

Jul 8, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 8, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 8, 16:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 3 days, 19 hours and 16 minutes

Jul 6, 08:01:03 GMT+0
Resolved - This incident has been resolved..

Jul 2, 12:45:31 GMT+0
Identified - Hi All, we have been made aware that our support phoneline is currently out of service. This is being worked on to get back up and running again, however in the meantime you can contact us at [support@rightcheck.io](mailto:support@rightcheck.io)..

Duration: 4 hours

Affected Components: API, HR Portal

Jul 1, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 1, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 1, 16:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 3 hours and 34 minutes

Affected Components: API, HR Portal

Jun 23, 20:00:00 GMT+0
Completed - Maintenance has completed successfully..

Jun 23, 16:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jun 23, 16:00:00 GMT+0
Identified - Maintenance is now in progress..

Duration: 4 hours

Affected Components: API

Jun 15, 21:00:00 GMT+0
Completed - Maintenance has completed successfully..

Jun 15, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jun 15, 17:00:00 GMT+0
Identified - Maintenance is now in progress..

Duration: 4 hours

Affected Components: API, HR Portal, Recruiter App, Candidate App

Jun 14, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 14, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 14, 09:56:31 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 18 days, 2 hours and 7 minutes

Affected Components: Candidate App

Jun 23, 09:30:16 GMT+0
Resolved - A the new version of the candidate app has been released, and early indications show a reduction in failed Biometric Chip Scans. We will continue to monitor this..

Jun 18, 08:13:42 GMT+0
Monitoring - We have implemented a fix and are currently monitoring the result. Testing results were very positive. Scanning and recovery is now working successfully across UK and International passports. The improvement on Irish passports is particularly notable, as these were previously struggling or failing to scan entirely. The latest Candidate Apps (2.29.4) are now available to download, please ensure that your app is updated to this version. Many thanks.

Jun 9, 10:10:32 GMT+0
Identified - A fix for a new release of the candidate app is being tested in order to resolve this issue. Our plan is to complete testing and publish the release on Monday 15th June, however it will need to be authorised by both Google and Apple before available on App Stores. We will continue to keep you updated..

Jun 5, 07:23:30 GMT+0
Investigating - We have received reports of candidates struggling to use their device to scan Biometric Chips within passports. This is currently being investigated, please ensure you have the most up to date version of the app downloaded. If you are still experiencing the same issue then please contact [**support@rightcheck.io**](mailto:support@rightcheck.io) with any information you can provide around the Candidate Device Type and Operating system. Many thanks.

Duration: 4 hours

Affected Components: API, HR Portal, Recruiter App, Candidate App

May 26, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 26, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

May 26, 16:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 2 days, 1 hour and 15 minutes

Affected Components: Candidate App

May 28, 09:46:02 GMT+0
Resolved - New versions of the Apps have been released. We will continue to monitor this, however if your candidates are experiencing issues with scanning Biometric Chips in Passports, please contact [support@rightcheck.io](mailto:support@rightcheck.io) with candidate Phone Model and Operating system so we can investigate further..

May 26, 11:54:33 GMT+0
Monitoring - This issue has been fixed, we are awaiting confirmation of both Android and Apple App Store publishing the newest version before we can start to monitor the impact of the release..

May 26, 09:01:02 GMT+0
Identified - We are continuing to work on a fix for this incident..

May 26, 08:31:12 GMT+0
Investigating - We have received reports of candidates struggling to use their device to scan Biometric Chips within passports. This is currently being investigated, however if you are experiencing the same issue then please contact [support@rightcheck.io](mailto:support@rightcheck.io) with any information you can provide around the Candidate Device Type and Operating system. Many thanks.

Duration: 2 hours and 25 minutes

Affected Components: HR Portal

May 20, 11:59:17 GMT+0
Resolved - This incident has been resolved..

May 20, 09:34:42 GMT+0
Identified - We are currently experiencing an issue with the Government DBS API, which is preventing the submission of new Basic DBS checks and the retrieval of results. Any affected cases will remain safely queued in the holding area and will be processed automatically once the DBS service is restored. No action is required from customers at this time. We will continue to monitor the situation and provide further updates as they become available..

Duration: 2 hours

Affected Components: API, HR Portal

May 7, 22:00:00 GMT+0
Completed - Maintenance has completed successfully..

May 7, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

May 7, 20:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 hour

Affected Components: API, HR Portal

May 6, 22:00:00 GMT+0
Completed - Maintenance has completed successfully..

May 6, 21:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

May 6, 21:00:00 GMT+0
Identified - Maintenance is now in progress..

Duration: 4 hours

Affected Components: API, HR Portal, Recruiter App, Candidate App

Apr 29, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 29, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 29, 16:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 4 hours

Affected Components: API, HR Portal, Recruiter App

Apr 16, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 16, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 16, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 2 days, 20 hours and 58 minutes

Affected Components: Candidate App

Apr 13, 09:08:58 GMT+0
Resolved - This incident has been resolved..

Apr 10, 14:13:04 GMT+0
Monitoring - A fix has been published to both Apple and Android app stores, and is currently pending release..

Apr 10, 12:11:12 GMT+0
Identified - Users on version 2.25.4 will experience issues when capturing Digital ID. The issue has been identified and a code fix is currently being tested..

Duration: 4 hours

Affected Components: API, HR Portal, Recruiter App, Candidate App

Apr 8, 20:00:00 GMT+0
Completed - Maintenance has completed successfully..

Apr 8, 16:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Apr 8, 16:00:00 GMT+0
Identified - Maintenance is now in progress..

Duration: 4 hours

Affected Components: API, HR Portal, Recruiter App

Mar 18, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 18, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 18, 18:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 4 hours

Affected Components: API, HR Portal

Mar 4, 22:24:25 GMT+0
Completed - Maintenance has completed successfully..

Mar 4, 18:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 2 days, 20 hours and 43 minutes

Affected Components: Recruiter App

Feb 16, 12:11:22 GMT+0
Resolved - This incident has been resolved - Thank you for your patience. .

Feb 14, 09:28:13 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 13, 16:02:45 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 13, 15:28:38 GMT+0
Investigating - We are currently investigating an issue regarding the collection of E-visa's in the system. We will update you on progress..

Duration: 6 days, 5 hours and 37 minutes

Affected Components: Candidate App

Feb 16, 15:50:28 GMT+0
Resolved - This incident has been resolved..

Feb 14, 09:27:47 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 10, 10:13:27 GMT+0
Investigating - We are aware that some candidates are struggling to complete Liveness testing on the Candidate App. We are currently investigating this incident and will update as soon as possible..

Duration: 5 hours and 11 minutes

Affected Components: HR Portal

Feb 10, 14:58:28 GMT+0
Resolved - This incident has been resolved. Thank you for your patience. .

Feb 10, 14:23:41 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 10, 13:11:37 GMT+0
Identified - The issue has been identified and we are testing a patch release. We will keep you updated..

Feb 10, 09:47:46 GMT+0
Investigating - We are seeing an increase of customers not being able to/struggling to access the Rightcheck Web Portal this morning. We are investigating this as a priority and will keep you updated..

Duration: 4 hours

Affected Components: API, HR Portal, Recruiter App, Candidate App

Feb 9, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 9, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 9, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 2 hours

Affected Components: HR Portal

Dec 8, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 8, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 8, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 45 minutes

Affected Components: Knowledgebase

Nov 18, 15:10:14 GMT+0
Resolved - This incident has been resolved..

Nov 18, 14:25:28 GMT+0
Identified - Due to the ongoing Cloudflare issues our knowledgebase and chatbots are temporarily offline.

Nov 18, 14:24:59 GMT+0
Identified - Due to the ongoing Cloudflare issues our knowledgebase and chatbots are temporarily offline.

Duration: 19 hours and 4 minutes

Affected Components: HR Portal, Candidate App

Oct 23, 15:14:00 GMT+0
Resolved - This incident has been resolved..

Oct 22, 13:32:19 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 22, 13:28:47 GMT+0
Investigating - We are currently investigating this incident..

Duration: 5 hours and 51 minutes

Affected Components: Candidate App

Sep 26, 15:26:45 GMT+0
Resolved - This incident has been resolved. Candidates with existing invites should be advised to update the candidate app before proceeding with their check, and any new links for checks will default to the new version released today. Thank you for your patience..

Sep 26, 13:42:02 GMT+0
Monitoring - The issue has been identified and was limited to ios devices. A new version of the app has been developed and tested, and has been pushed to the Apple Store for review and release. We will keep you updated on progress. Thank you for your patience..

Sep 26, 11:22:05 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 26, 09:35:40 GMT+0
Investigating - We are aware of an issue some candidates may be experiencing when attempting to open a new check invite. We are investigating this and will update as soon as we can..

Duration: 14 days, 17 hours and 48 minutes

Affected Components: HR Portal

Sep 26, 09:55:40 GMT+0
Resolved - This incident has been resolved..

Sep 11, 16:07:31 GMT+0
Identified - The Home Office has recently made some updates to EU Exit E-visas. As a result, you may notice more visas being flagged for review in the HR portal, where they would normally have been auto-approved. We’re already working on updating our system to reflect these changes, and we’ll let you know as soon as the update is live..

Affected Components: Candidate App, HR Portal, Recruiter App

May 20, 11:37:45 GMT+0
Resolved - We wanted to inform you that the Home Office E-visa portal is currently experiencing some instances of downtime. As a result, some users of the Rightcheck Recruiter App may have encountered issues when entering share codes for Right to Work checks. We would like to reassure you that any checks processed during this period have still been actioned successfully, thanks to Rightcheck's automated collection facility. This ensures that all checks were handled as intended, despite the portal downtime..

Duration: 17 days, 23 hours and 59 minutes

Affected Components: Recruiter App

Mar 4, 14:16:42 GMT+0
Resolved - This incident has been resolved..

Feb 14, 14:18:04 GMT+0
Identified - We wanted to inform you that the Home Office E-visa portal has recently experienced some instances of downtime. As a result, some users of the Rightcheck Recruiter App may have encountered issues when entering share codes for Right to Work checks. We would like to reassure you that any checks processed during this period have still been actioned successfully, thanks to Rightcheck's automated collection facility. This ensures that all checks were handled as intended, despite the portal downtime..

Duration: 2 days and 20 minutes

Affected Components: Recruiter App

Oct 16, 13:33:33 GMT+0
Resolved - The issue has been successfully resolved. Please ensure your app is updated to the latest version. If you haven't already, you may need to sign in again. Thank you for your patience!.

Oct 16, 08:29:15 GMT+0
Monitoring - We have implemented a fix for the issue and are currently monitoring the results. Please update your app to ensure the changes take effect. You may also need to sign in again after updating. Thank you for your patience!.

Oct 14, 13:13:58 GMT+0
Investigating - We are currently investigating reports of issues with the Recruiter App, specifically related to the imposter check feature, starting a new check, and problems with cached groups. In some cases, signing out and signing back in may resolve some issues. Our team is working to identify the root cause and will provide further updates as soon as possible. Thank you for your patience.

Duration: 32 minutes

Affected Components: Candidate App

Oct 8, 15:23:13 GMT+0
Resolved - This incident has been resolved..

Oct 8, 14:51:32 GMT+0
Investigating - We are currently investigating an issue affecting liveness functionality on the Candidate App for iOS devices. We will provide further updates as more information becomes available. Thank you for your patience..

Duration: 5 hours and 23 minutes

Affected Components: HR Portal

Oct 4, 14:04:35 GMT+0
Resolved - This incident has been resolved..

Oct 4, 08:41:31 GMT+0
Monitoring - We have identified and resolved the processing issue that was affecting check approvals. Our systems are now operational, and we are closely monitoring to ensure stability and full functionality. Thank you for your patience during this time..

Duration: 2 days, 5 hours and 10 minutes

Affected Components: Candidate App

Jul 12, 13:55:58 GMT+0
Resolved - The issue affecting the liveness speech recognition feature on the candidate app for Android has been resolved. The app update has successfully addressed the problem, and the feature is now functioning as expected. Thank you for your patience and understanding..

Jul 12, 08:38:30 GMT+0
Monitoring - The issue affecting the liveness speech recognition feature on the candidate app for Android has been addressed with an app update. We are currently monitoring the situation to ensure the solution is effective..

Jul 11, 08:06:59 GMT+0
Identified - We have identified the cause of the issue affecting the liveness speech recognition feature on the candidate app for Android. Our team is now working on implementing a solution..

Jul 10, 08:45:32 GMT+0
Investigating - We are currently investigating an issue affecting the liveness speech recognition feature on the candidate app for Android..

Duration: 1 day, 1 hour and 52 minutes

Affected Components: HR Portal

Jun 5, 10:09:05 GMT+0
Resolved - Issue now confirmed as resolved..

Jun 5, 08:15:45 GMT+0
Monitoring - The broken registration link issue with Bulk Invite has been resolved. We've applied a fix and are actively monitoring the situation. You can now access the registration link as usual..

Jun 4, 08:16:49 GMT+0
Identified - We’ve discovered a broken registration link issue when using Bulk Invite. Our product team is actively working on a fix. In the meantime, you can use the following URL: <https://portalv3.rightcheck.io/#/sign%5Fin>.

Duration: 7 days, 22 hours and 6 minutes

Affected Components: Candidate App

May 9, 08:17:16 GMT+0
Resolved - The Android app has now been updated, this incident has been resolved..

May 2, 08:45:40 GMT+0
Identified - We've identified the cause of the problem and are currently in the process of implementing a fix..

May 1, 10:10:52 GMT+0
Investigating - We have discovered an issue on the Candidate App (Android devices only) when scanning older type (maroon) passports: entering incorrect details renders the biometric chip unreadable, even after correction. Typically, the chip scanning fails at 16%. While we work on a fix, candidates can utilise an alternative device (family/friend) and ensure correct input of their DOB, Passport Number, and Expiry Date - no data is stored on the device. .

Affected Components: HR Portal

Apr 18, 09:53:52 GMT+0
Resolved - We have identified and resolved the issue, we are currently monitoring the service. Issue confirmed as resolved..