HR Portal - Under maintenance
HR Portal
Recruiter App - Under maintenance
Recruiter App
Candidate App - Under maintenance
Candidate App
API - Under maintenance
API
Knowledgebase - Operational
Notice history
View current statusJul 2026
- Resolved · UTCThis incident has been resolved.
- Identified · UTC
Hi All, we have been made aware that our support phoneline is currently out of service. This is being worked on to get back up and running again, however in the meantime you can contact us at support@rightcheck.io.
Jun 2026
- Resolved · UTC
A the new version of the candidate app has been released, and early indications show a reduction in failed Biometric Chip Scans. We will continue to monitor this.
- Monitoring · UTC
We have implemented a fix and are currently monitoring the result. Testing results were very positive.
Scanning and recovery is now working successfully across UK and International passports. The improvement on Irish passports is particularly notable, as these were previously struggling or failing to scan entirely.The latest Candidate Apps (2.29.4) are now available to download, please ensure that your app is updated to this version.
Many thanks
- Identified · UTC
A fix for a new release of the candidate app is being tested in order to resolve this issue. Our plan is to complete testing and publish the release on Monday 15th June, however it will need to be authorised by both Google and Apple before available on App Stores. We will continue to keep you updated.
- Investigating · UTC
We have received reports of candidates struggling to use their device to scan Biometric Chips within passports. This is currently being investigated, please ensure you have the most up to date version of the app downloaded. If you are still experiencing the same issue then please contact support@rightcheck.io with any information you can provide around the Candidate Device Type and Operating system.
Many thanks
May 2026
- Resolved · UTC
New versions of the Apps have been released. We will continue to monitor this, however if your candidates are experiencing issues with scanning Biometric Chips in Passports, please contact support@rightcheck.io with candidate Phone Model and Operating system so we can investigate further.
- Monitoring · UTC
This issue has been fixed, we are awaiting confirmation of both Android and Apple App Store publishing the newest version before we can start to monitor the impact of the release.
- Identified · UTCWe are continuing to work on a fix for this incident.
- Investigating · UTC
We have received reports of candidates struggling to use their device to scan Biometric Chips within passports. This is currently being investigated, however if you are experiencing the same issue then please contact support@rightcheck.io with any information you can provide around the Candidate Device Type and Operating system.
Many thanks